RETURNS AND EXCHANGES
All returns must be made within 14 days of the order shipment date. The packaging must be unopened and the product unused. As beard care products are categorized as personal care products, any opened products cannot be returned and therefore nonrefundable unless the item arrived defective or the wrong item was sent by Boma Beards.
However, happiness satisfaction is our highest priority so if there is defect or damage due to shipping we are happy to offer assistance the best we can on a case by case basis. Boma Beards will honor customer cancellations if they decide to cancel the order request and it meets the requirement . All cancellation requests are required to be submitted by customer within 24hrs of order before Boma Beards processes your order and we will happily cancel your order and offer a full refund. Once order has begun processing we are no longer able to cancel the order.
Customer must email Boma Beards at firstname.lastname@example.org before returning any items and reference your original order number. Refunds will be processed in the original form of payment and resolve in 3-5 business days. Customer is responsible for all return shipping fees. The original shipping charge is not refunded.
Any order mistakes made on behalf of Boma Beards will be eligible for an exchange.
We thank you for understanding this policy!